Uncertainties of online shopping

Last month I had ordered 3 sets of mugs for my Airbnb. With constant use somethings I have to continuously keep a track on and keep ordering. Glass mugs keep breaking, how? Honestly, I do not know, how these people use it so carelessly. Now these are the things which I have to just ignore; they are part and parcel of the business.

On Amazon I ordered 3 sets of 6 each. I order more so that there is uniformity. Of the 3, 2 sets were received in proper condition, but one of them was broken. On the very same day I raised a return request, and I received a message mentioning that it will be collected in 3 days' time. After that no one came to collect. It's been more than a month now, and I raised the issue multiple times with the seller, but no response. I also contacted the Amazon customer care person, and the person mentioned that since there is no resolution there will be refund. 10 days to it and no refund as well.

Normally my Amazon experience has always been good, there is only a couple of times with these kinds of issues. So, I do not rate them negatively. And this is not even about the money, because it's not an expensive set. It's about the same set that I wanted to keep. But then with online shopping there is always a possibility of these kinds of experiences. I am still following up with them and I am hoping that it will be resolved soon.

This is how I received

Even the thermocol is in bits and pieces

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